Privacy policy

Last updated: 8 July 2026.

This privacy policy explains how Fallow & Fields Kitchen collects, uses, stores and protects personal information when you use this website, contact us, make an enquiry, place an order, book with us, attend an event, or otherwise interact with us.

The controller responsible for your personal information is Fallow & Fields Kitchen. You can contact us at info@fallowandfieldskitchen.co.uk. Our address is Thame Rd, Long Crendon, Thame OX9 3SH .

We may collect your name, email address, telephone number, postal address, order details, booking details, event or catering requirements, dietary or accessibility information you choose to give us, payment and transaction references, correspondence with us, website usage information, device information, IP address, and cookie or analytics information. We may also receive information from booking platforms, ordering platforms, payment providers, delivery partners, event organisers, or social media platforms when you choose to interact with us through those services.

We use personal information to respond to enquiries, manage bookings, process orders, provide food, drink and event services, handle payments, arrange collection or delivery, manage customer service, send service messages about your booking or order, keep business and accounting records, maintain website security, understand how the website is used, improve our services, and meet legal or regulatory obligations.

Our lawful bases for using personal information are contract, where we need the information to provide something you have requested or purchased; legitimate interests, where we use information to run, manage and improve our business in a way that does not override your rights; legal obligation, where we must keep or disclose information to comply with law; and consent, where we ask for your permission, such as for optional marketing or non-essential cookies.

If you give us dietary, allergy, health, accessibility or similar information, we use it only where needed to respond to your request, provide our service safely, or make suitable arrangements for you. Please only provide this type of information where it is relevant to your booking, order or enquiry.

We do not sell your personal information. We may share it with trusted service providers who help us run the website, ordering, bookings, payments, email, analytics, hosting, accounting, delivery, professional advice, insurance, or business administration. We may also share information where required by law, with regulators, public authorities, courts, insurers, professional advisers, or a successor organisation if the business changes ownership.

Some of our service providers may process information outside the UK. Where this happens, we expect appropriate safeguards to be used, such as adequacy regulations or approved contractual protections, so that your information remains protected.

We keep personal information only for as long as reasonably necessary for the purposes set out in this policy. Enquiry information is usually kept for as long as needed to respond and manage follow-up. Booking, order, payment and accounting information may be kept for longer where required for business records, tax, insurance, dispute handling or legal compliance. We may keep limited records to show how we handled a request or to respect your marketing preferences.

This website may use cookies and similar technologies to make the site work, protect it, remember choices, measure performance, and understand how visitors use it. Some cookies are necessary for the website to function. Where required, we will ask for your consent before using non-essential cookies or similar technologies.

If you sign up to receive marketing from us, we will use your details to send updates about our kitchen, events, offers or related news. You can opt out at any time by using the unsubscribe option in a message, changing your preferences where available, or contacting us directly. We will still send service messages where needed for bookings, orders or enquiries.

You have rights over your personal information. Depending on the circumstances, these may include the right to access your information, ask for incorrect information to be corrected, ask for information to be deleted, ask us to restrict how we use it, object to certain uses, ask for a portable copy, and withdraw consent where we rely on consent. To exercise your rights, contact us using the details above.

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction. No website, email system or online service can be guaranteed to be completely secure, so please take care when sending information to us online.

Our services are not directed at children. If a parent, guardian or responsible adult contacts us about a child, for example in relation to a booking, event, allergy or access requirement, we use that information only for the relevant purpose.

This website may link to third-party websites or services, including ordering, booking, payment, map, social media or partner sites. Those organisations are responsible for their own privacy practices, so you should read their privacy information when you use their services.

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue. You also have the right to complain to the Information Commissioner's Office, the UK supervisory authority for data protection. You can find details at ico.org.uk or call the ICO on 0303 123 1113.

We may update this privacy policy from time to time. The latest version will be published on this page.